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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What does ZÉIA Fleur specialize in?

We specialize in creating elegant flower arrangements that blend beauty with fashion, designed to lift your spirits and add a stylish statement to your space.

What subscription services do you offer?
We offer flexible flower subscription services for 3, 6, 9, or 12 months. You can choose your delivery frequency—every week, every 2 weeks, every 3 weeks, or every 4 weeks.
Can I cancel my subscription and request a refund?

Yes, you can request a refund, but it will not be a 100% refund. Refunds are subject to our policy terms.

Can I choose the type of flowers and wrapper?

Yes! We offer a variety of flowers and beautiful wrappers. You can select your preferred wrapper when adding a bouquet to your cart.

Do you offer custom arrangements?

If you have specific preferences for your arrangement, please contact us, and we’ll do our best to accommodate your request.

Do you offer flower delivery?

Yes, we deliver flowers to customers within the Klang Valley area only.

Can I schedule a specific delivery date?

Yes, during the checkout process, you can specify your preferred delivery date.

How can I contact ZÉIA Fleur for assistance?

You can contact us via email or phone. Our contact details are available on our website.

What should I do if I receive damaged flowers?

Please contact us immediately with photos of the damaged flowers, and we’ll assist you in resolving the issue.

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